Booking Conditions / Allgemeine Geschäftsbedingungen

We strongly recommend you take out appropriate travel insurance to cover your travel arrangements.

Visas, including transit visas, are the passenger’s own responsibility. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas.  You need to ensure that you have at least 6 months validity on your passport from the date of your departure return. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. In some instances, an e-ticket on the flights or fares selected may not be able to be issued. Bookings that cannot be issued as an e-ticket will have to be changed to comply with e-ticket regulations. All other travel documentation, such as hotel, car hire, transfer and tour vouchers will be emailed to you as an e-document. Should the Third-Party Travel Provide issue paper vouchers, these will be posted to you.

For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact your Travel Agent or the airline direct. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass. Special requests will be passed on to the Third Party Travel Provider but cannot be guaranteed.

Travellers with a physical or mental disability that may require special assistance during their trip must advise us of their needs upon booking and declare all pre-existing medical conditions. This enables us to ensure the suitability of each booking to the individual traveller.

Requests for specific bedding types must be made at the time of booking, however, cannot be guaranteed. Note that double rooms can be fitted with either double or twin beds, and note also that single rooms are often smaller than other rooms. Triple rooms usually comprise a twin bed room with an additional sofa bed, roll-away bed or a fold-away bed for a third person.

Where a child stays for free in a room sharing with two paying adults, generally the hotel will expect the child to share the parent’s bed and will not provide an extra bed. Additional charges may be levied for child meals. Where a child rate is provided in this brochure, an extra roll or fold-away bed is usually provided. Children are charged an adult rate if staying in a room without adults.

The nature of some shore excursions in Asia means that for some excursions there are no formal jetties. While staff are always on hand to assist, those with limited mobility may find these areas difficult to access. Due to the unpredictable nature of weather and its effect on river conditions and water levels, it may on occasions be necessary to complete some elements of the itinerary by land, rather than by boat, or to alter the route of the vessel including substituting some planned stops for others. Such changes can occur at any time without prior notice or warning and no refunds will be given in this instance. On the lower Mekong River between Siem Reap and Phnom Penh, large seasonal variations in water levels necessitate low water and high water itineraries. The only significant difference is a vehicle transfer to/from Siem Reap in place of cruising across Tonle Sap Lake. As a guide, low water itineraries are applied typically from January to early July, but this may vary depending on rainfall across the river catchments.